Over the past few weeks we have all been watching news about the Covid-19 pandemic getting rapidly worse. There are now lockdowns in place around the globe, including many of the home countries of our customers, and as of last night that became the reality for everyone here in the UK.
At La Mort, it’s been on our minds that continuing our business might not be the right thing to do with the circumstances escalating as they have been. We have been discussing it each day for the past week or so and, as the owner of our family-run brand, I have ultimately come to a decision that, for now, the health and wellbeing of our customers, everyone that makes and sends our orders, and my family must come first. Sadly, that means we will be putting things on hold for a while, as we wait this out.
Our checkout pages have been disabled for the time being. All outstanding orders will be sent out this week, and all of our customers who pre-ordered items will be receiving an email within the next day or so with more information about our stock situation and what happens next. We won’t let anyone down and we won’t stop working until all loose ends are tied up. Although we won’t be taking orders over the next few weeks, or possibly months, we will be checking our emails as always throughout that time and can always be reached on Facebook messenger.
With the bad news out of the way, I want to give you all something to look forward to. During this period of uncertainty I’ll be devoting all of my time to creating new imagery and working on new product ideas, so that when we return it will be a time of excitement for everyone. Until that day, please look after yourselves and everyone around you and keep yourselves safe.
You’ll be hearing from us again before you know it.
Below are the answers to some of the questions you may have at this time.
Will I still get my pre-ordered shirt?
Unfortunately, due to the UK lock-down, the factory that prints our clothing has also had to shut temporarily. The order we placed with them is now on hold, which means that we won't be receiving new stock for several weeks or even months. If you pre-ordered an item from us, you will have received an email explaining the situation. If you can't find it, please check your junk folder.
You can also send an email to firstname.lastname@example.org with the subject line 'REFUND' (followed by your order number) for an immediate refund on all pre-ordered items, or 'I'LL WAIT' (followed by your order number), if you are happy to wait and receive your item when we have it. As mentioned, this could be several months. If you choose to wait, you'll also be given a 20% discount on your next order as a thank you from us.
Can I still return or exchange items that I have bought?
We are aware that there are now severe restrictions of movement in a lot of countries including our own. With this in mind, we have extended our returns deadline from 14 days to 90 days, to give you time to send your items back, should you need to. So, if you can't get to a post office soon, don't panic, there is no rush. We cannot exchange any items at the moment, so if you chose to return an item to us, you will be refunded, instead of being offered a replacement.
Can you send me an email when you re-open?
Yes we can! If it's your first time visiting us, join the Cult of La Mort mailing list below, and we'll send you an email as soon as we re-open. We'll also have some gloriously macabre new products available to mark the occasion.
Loving yr work, updates please.
Quisiera saber cuando empezáis aceptar pedidos de nuevo. Gracias.
I wanted to order t-shirts but are closed for now.
Please tell me when you come back.
Good luck and see you soon.
Please let me know when you reopen.
Looking forward to ordering from you guys, again! Keep safe out there. x
i’d like to get an email when you will re-open… i hope soon!
Would love to know when you guys are open and taking online orders again!
get back soon!
Are you still close?
Subscribing for reopening notification
Can you advise when you re open i had wanted to buy my son the unrequitted t shirt for his birthday as he loves all your stuff.
I hope the shop will be back soon, there are 1-2 T-shirts i would really like to wear.
Hey guys! Hope all is well, I love love love your work and eager to get my boyfriend some new shirts as he loves his previous one from you. It would be great to find out when you’re next open again and taking orders.
Can you send me an email when you re-open?
Pls let me know when you’re reopening
Let me know when you re-open :)
I just discovered your store and i really want to buy some t-shirts from you. Please tell me when you re-open! Stay safe
Please comeback soon!
Please take me informed about your re open.
Cant wait to patronize you once youre reopened! Are you thinking of bringing back the bleeding goat design? My old t is on its last legs and I would love to be able to replace it in the future!
I wait for a new order.
wishing all the best & looking forward to the new designs!